Frequently Asked Questions

Remote Codes
Original and Universal Remote Codes
Order Status
Has My Order Shipped?
Changing or Cancelling an Order
Shipping and Returns
How Do I Track My Package?
When Will My Order Ship?
Return a Purchase
International Shipping
What Countries Do You Ship To?
Pricing and Billing
Winter Sale 2017!
Do I Have to Pay Sales Tax?
I Have a Question on My Charges
What Are My Payment Choices?
I Need a Copy of My Receipt
When Will My Credit Appear on My Account?
When Will My Card Be Charged?
Additional Support
How to Fix Dead Remotes
Perform a Camera Test
Resyncing Your Remote to Your Unit
I Received the Wrong Product