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Return to Help Index
Billing
Will I pay sales tax on my purchase?
  No. We do not charge sales tax on any purchase.
I have a question about a charge to my account
  If you're curious about a charge to your account, you can view the Order History page under My Account to see a list of all orders placed by your account. If you need additional help, please contact us directly for further assistance.
What are my payment options?
  At this time we accept the following payment methods during checkout:
  • American Express
  • Discover
  • MasterCard
  • Visa
PayPal is available upon request. For approved accounts, we also offer purchase order payments. To inquire about approving your account for purchase orders, or to pay using PayPal, please contact us directly.
I need a copy of my receipt
  If you need another copy of your receipt or invoice, you can view the Order History page under My Account to see a list of all orders placed by your account. If you need additional help, please contact us directly for further assistance.
When will my refund be processed?
  Refunds are normally processed and approved within 3-5 business days of being received. If you're returning your product, keep the tracking information to monitor where your return is. Once it's delivered, your return will begin processing. After being approved, please give 3-5 business days for your bank to process the credit to your account.
When will my card be charged?
 

We don't charge your card until we're ready to ship your purchase, so you may not see a charge onto your bank statements at first. If you have any questions about your purchase, please contact us directly.