Frequently Asked Questions
Q. I don't have the Model number of my remote because it
is lost. Can I still get a new remote?
A. Yes! You can enter the model number off the equipment the
remote operates. Our website search engine accepts: Model
numbers off the remote, Model numbers off the equipment, and
even a Manufacturer's Part number.
Q. Are these "universal" remotes?
A. No! We specialize in factory original replacement
remotes. That means, when you order a remote from us, it will
look just like the one that came with your equipment. It matches
the picture in your owner's manual and does Not need to be
programmed. It will operate every feature your unit was intended
to operate. If the original remote is no longer available, we
usually have a substitute that will still do all the features
without having to be programmed. We also guarantee that you
will be 100% satisfied or we'll buy the remote back, For 1
Q. How much is an original replacement remote control?
A. Original remotes vary in price from under $20 to well
over a $1000.
Q. How much is the shipping charge for US customers?
A. We ship all of our remotes in the United States by First
Class Mail through the USPS. Most of our customers receive their
remote in one week or less. The shipping charge is $7.95 per
order, not per remote. So no matter how big your order is, the
same low price of $7.95 applies. We do have faster shipping
available on selected items. If you would like your remote
shipped by faster service, please call us at 1-800-REMOTES
(736-6837) for pricing and availability.
Q. Can you ship outside of the United States?
Yes! We can ship your remote
anywhere in the world. For all Canadian customers, the shipping
price is $9.95 and will normally get to you in about two weeks
from the time you place your order. For shipments anywhere
outside of the United States and Canada, your order will
normally get to you in two weeks for a total shipping charge of
$34.95. Again, no matter how big your order, the same price of
$34.95 applies. Any tariffs or taxes applied by your country are
Q. Where is the model number?
A. Most model numbers are on the back side of the equipment
the remote originally came with.
Q. Will a serial number work?
A. Sorry, serial numbers do not tell us which remote you
Q. Will a universal remote work my TV?
A. Maybe, Maybe not. Universal remotes need to be programmed
to the brand you want to operate. Once programmed, they may or
may not operate your equipment. You may have to try multiple
code numbers, one after the other in the hopes that one of the
codes will work your unit. If you find a code that works your
unit, it may not do all the functions your
original remote did. It most likely will operate only "basic"
functions. The way the buttons are laid out will always be
different than the original remote that came with your unit.
That is why the Original Remote Control is always preferred.
Q. I need a code for my Universal Remote control. Do you
Universal Remote Codes
A. We have a page of links to universal code libraries on
Q. I need a code for my Original Remote control. Do you
A. We have a page of Original Remote codes.
Original Remote Codes
Q. How do I connect my DVD to my TV?
A. We don't have a technical department, so we can't answer
those type of questions. The owner's manual that came with your
DVD is the best source to turn to.